Refunds / Exchanges

You may request a refund for your Tesix Wireless Sim Kits or purchased device if the kit and/or device has not been Damaged, Opened, Punch out of Card or Activated within 7 days. If the Sim Kit or device has any visible damages, has been activated or is not returned in the same manner it was originally sent; a refund or exchange will not be approved.

To request a refund or exchange for your Sim Kit or device please email our support team at and await confirmation. Upon requesting your refund and sending Sim Kit or device back to Tesix Wireless, your refund will be issued in 2-3 days after receiving your items back. If you are requesting an exchange, we must receive your exchanging sim or device before a new one is shipped.

Once you have activated your Sim on the Tesix Wireless network no refunds or exchanges are available for Sim returns or refunds on services.

There are not exceptions on the following but not limited to:

  • Activating Locked Devices

  • Activating Blacklisted Devices

  • Activated defective devices (that are not from Tesix)

We recommend purchasing tracking on returning Sim Kits or devices. We are not responsible for lost Sim Kits or devices in mail or transit and will not be responsible for refunding payments if we do not receive items back.

All Netgear or Hotspot devices must be returned within 7 days for a full refund on device only. Service refunds on the Hotspot Plan are not eligible for refunds for any reason.


If you have made a mistake in your order or would like to cancel; please inform us within 24 hours at or by using the Tesix Wireless chat feature from 8AM-8PM CST. Sim Kits are shipped out 24 hours after your order is confirmed.


Please understand that Tesix is not responsible for lost packages. Tesix ships via USPS and once packages leave our facility we are no longer responsible or aware of handling of package. All mobile devices are shipped with proper insurance and Tesix Sim Kits do not require insurance.

If a package states delivered by USPS and you have not received the package, you will need to call your local post office to get more information. Tesix can only provide you with proper tracking number to help locate package. Tesix will not be responsible for sending a new mobile device, Sim Kit or anything ordered from our website due to lost package. Tesix will not be responsible for providing refunds on lost packages whether Sim Kit or Mobile Device.