Tesix Wireless Device Return Policy

Last revised 10/12/2019

You may return or exchange any Brand New wireless device within 14 days of purchase. You may return or exchange any Certified Refurbished device within 30 days.

Tesix provides both Certified Refurbished and Brand New mobile devices. Your order will state your device conditions upon purchasing. Conditions will be one of the following:

  • Brand New (New & Never Used)

  • Excellent Condition (Looks, Works and Functions Like New)

  • Grade A (May have VERY minor wear; hardly visible)

  • Grade B (May have minor wear)

If a issue arrises with your Certified Refurbished mobile device within 30 days, you will have the ability to return the device for a full refund or exchange the device.


Issues that are covered by our 30 day return policy:

  • Wiring Issues

  • Charging Issues

  • Screen Failure

  • Electric Failure

  • Hardware Issues

  • Button Failure

  • Sim Slot Failure

  • Headphone Jack/Lighting Port Failure

Issues that are not covered, are faults on customers part including but not limited to:

  • Dropping Device

  • Cracked Screens

  • Water Damage

  • Screen Damage from Dropping or other acts

  • Loss or Theft

If it has exceeded 30 days of purchasing your device and any issue arrise as stated above, Tesix will no longer be responsible for any Exchanges and Refunds.

All Netgear 770s or any hotspot devices must be returned within 7 days for a full refund. After 7 days from purchase, Tesix Wireless will not longer be liable for refunds on hotspot devices for any reason.

To request a return or exchange, please email support@tesixwireless.com with the following:

  • Full Name

  • Shipping Address

  • Order Number

  • Reason for Return

Device Locking/Blacklisting

If a device is purchased from Tesix and later receives a Monetary Dispute of any kind on behalf of the purchaser, the device will be Blacklisted and will be locked. In events that the disputes remains and device is not returned to Tesix or any of our eligible stores or partnering locations, the device will remain blacklisted and locked.

If a phone is blacklisted, it means that the device was reported lost or stolen. The blacklist is a database of all the IMEI or ESN numbers that have been reported. If you have a device with a blacklisted number, Tesix and other carriers will block/reject services.